Consumer Payment Card News

DNC Complaints

Since re-opening the “National Do Not Call Registry” one week ago, the Federal Trade Commission reports it has received more than 15,000 complaints from consumers against telemarketers. The number of registered telephone numbers has also jumped from 50 million to nearly 54 million within six days. As of October 15th, nearly 21,000 telemarketing organizations have accessed the registry. Telemarketers who disregard the registry may be fined up to $11,000 per call by the FTC. If you put your number on the registry before August 31, you can now file a complaint. To file a do not call complaint, you must know the date of the call, and either the name or the phone number of the company that called. Consumers who put numbers on the registry after September 1st, must wait three months before filing a complaint. Calls from political organizations, solicitation calls on behalf of charities, and calls to conduct surveys, are not covered by the “National Registry” requirements. In addition, companies with which consumers have an established business relationship may call for up to 18 months after the last purchase, payment or delivery, even if the consumer’s name is on the “National Do Not Call Registry.” To Register a Phone Number or To File a Complaint: www.donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).

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