Consumer Payment Card News

Safest Cards

A new research study shows that the overall safest card issuers are: #1 Bank of America; #2 American Express; #3 tie – Discover and First National Bank Omaha; #4 Citibank; and #5 Navy Federal Credit Union. Javelin Strategy & Research says that its research also showed that in fraud prevention Citibank ranked top and in fraud detection American Express ranked as #1. More than half of the top card issuers still require full nine-digit SSNs when interacting with customers, whether by phone, Internet or mail. The number of issuers offering transaction alerts for transactions such as payment past due, new account set up, foreign transactions and replacement cards is a missed opportunity for issuers. The lack of alerts for changes to personal information makes issuers especially vulnerable to new accounts fraud and account takeover. Only 16% of card issuers provide an alert for physical address change. More than 80% of issuers report having a data breach resolution plan in place. Last year, 8.4 million Americans became victims of identity fraud, with total fraud amounting to $50 billion.

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