A DAD-of-two is raging after British Airways lost NINE of his group’s suitcases on their trip to Florida – including his two toddlers’ essential medication.
Scott Shields from Dundee, Scotland, is fuming that the trip of a lifetime to Disney World has been ruined by a catastrophic luggage mishap.
Scott Shields and his family are stranded in Florida without their luggageCredit: Scott Shields/Media Scotland
The family from Dundee had to splash out more money on brand new clothes to wearCredit: Scott Shields/Media Scotland
The dad travelled with his wife and two kids, along with four other families, to celebrate four milestone birthdays and a wedding anniversary.
The holiday, which cost an eye-watering £45,000, was originally booked for 2020 but had to be postponed twice due to Covid restrictions.
So the families are furious that every single one of their bags – except one – went missing.
The nine items of luggage disappeared between Edinburgh and London, before the group had even boarded their long haul flight to Florida.
All 13 of the holidaymakers had no choice but to arrive in America without any personal belongings.
There’s still a week before their return flights and no sign of the bags.
The sunseekers spent the first two days of the trip traipsing around shopping outlets to replace their wardrobe instead of meeting Disney characters inside the theme park.
Between them, the group had to splash out a further £1,000 just for something to wear.
They even wasted precious holiday time washing their new clothes at the hotel.
Most distressingly, Scott’s two-year-old Eleanor and his five-month-old son Nathan have both been stranded without essential medicine that was packed in the lost luggage.
The little girl, who is asthmatic, needs the meds to help her breathe and it will be difficult for her parents to replace them abroad.
But a week after the family was promised their luggage, Eleanor’s medication has nearly run out and there are still no bags.
Scott is losing hope that he’ll see the bags in Florida at all with a week still left of the trip.
He said British Airways originally assured the group they would be reunited with their luggage within 48 hours, but they’ve not heard anything else.
The Dundee dad is livid that he may have to return to UK without ever receiving the lost luggage.
Scott said: “We need the bags in America. My daughters medicine is in them. We have enough until the end of the week.
“The standard reply I have been getting for days, makes me think that we won’t see our bags unless we go to their warehouse and find them ourselves.
“We checked our listing this morning and one of our bags has been located. So we will see if it is delivered but I don’t hold much hope.”
I don’t hold much hope.
He continued: “We have travelled to Orlando via London in a party of 13. Nine adults, four children under four.
“We are heading out to celebrate two 60ths, two 30ths, a wedding anniversary.
“We flew to London on the 6:50pm flight on Saturday. This is where our bags went missing. We then had to move to Orlando with nine out of ten of our bags left behind.
“We have everything in those cases – including medication for our asthmatic and eczema suffering child.
“It’s our whole party’s luggage that has gone missing. The flight from Edinburgh to London is where all the luggage went missing.
“The overall cost of the holiday is over £45,000. Now it is plus new wardrobes for each of the 13 guests. We had this booked for 2020 but had it postponed twice due to restrictions.
“We have had to totally change our plans in the first few days. Shopping in outlets rather than going to see the princesses in the parks has not been the start of the holiday that my daughter had in mind.
“We have also had to be doing loads of washing at the hotel each day. Something which we hadn’t wanted to do on our holiday.
“The cost of replacing things has been about £200 per family here. So we are now looking at another grand. Which we hadn’t planned on spending and we can’t claim money back until much later.”
British Airways has apologised for the horrific delay to the luggage, but they’ve sent the luggage to the family’s home address instead of their hotel in America.
The family had notified the airline where they would be for the next two weeks and gave the address of the hotel, but the luggage has been posted to their empty UK houses via next day delivery.
A spokesman for British Airways said: “We’re doing everything we can to reunite our customer with their baggage as soon as possible. We apologise for the delay and inconvenience caused.”
The group of five families were 13 in total and lost nine bags between themCredit: Scott Shields/Media Scotland